Vice President APAC - Customer Service & Support.

Job Description The Vice President, APAC (SG, AU, NZ, JP, TH, MY, KR, IN) Customer Service Organization is the leader for a strategically critical, highly visible, and rapidly growing region of Agilent Technologies. The Customer Service Organization is responsible for running and growing a large and complex field service business with a strong mix of both transactional and strategic customers. You will have accountability for driving a high-performance culture that delivers on Agilent’s strategic objectives. This is accomplished by building loyalty with our customers, shareholders, and employees while developing organizational capabilities to meet future business challenges. The role includes providing leadership and management oversight across all aspects of our field service business, including employees, systems, and processes, as well as the ability to execute strategy with rigor and discipline. The successful candidate will have extensive service business leadership experience and possess strong knowledge of Agilent’s Instruments, Software, and Services portfolio, along with a deep understanding of customers and markets across the APAC region. You will demonstrate strong strategic and operational leadership capabilities, coupled with the ability to communicate effectively and collaborate cross-functionally at the executive level. The APAC CSO Vice President will provide direction and consultation to both the direct and extended APAC CSO leadership team, helping to define execution strategies, optimize organizational resources, and harmonize processes across the region.