Enterprise Customer Support Engineer

Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of an Enterprise Customer Support Engineer who can support the most complex product issues and navigate escalations to resolution. As Collibra’s Enterprise Customer Support Engineer, you’ll be the acknowledged subject matter expert (SME) in the most complex product areas, working with the global support team to increase their technical knowledge, validating knowledge articles, and providing solutions. At Collibra, the customer is our “True North” and our Support team spearheads that commitment to excellence! Data Quality Enterprise Customer Support Engineers at Collibra are responsible for Taking lead on customer escalations in all regions, providing regular updates to the customer base on timelines for resolution and resolution path. Liaising with Collibra developers, product managers, and other experts to resolve complex product issues regarding Collibra products and related third-party products. Providing structured enablement on technical topics and new features by conducting training sessions and contributing to the knowledge-base. Leveraging and promoting an understanding of advanced technologies, best practices and user requirements to create and recommend innovative solutions. Participating in the on-call rotations when needed to ensure severe issues get addressed as soon as possible. Managing/executing a diverse set of tasks as a technical leader of the Global Support organization. You have A Bachelor's degree or equivalent related working experience is required.